How is the market responding to the merger?
"Regarding the SLM market, this merger creates a large, financially solid software vendor offering a broad suite of applications. The company has the potential to be the defacto choice in SLM with other best of breeds filling in the gaps" Will McNeill, AMR Research, July 2009
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Servigistics and Click Commerce Service Network Solutions Division Merge to Fill Complete Service Solution Void
Two industry leaders come together to deliver the long-awaited complete solution specifically designed for Service Lifecycle Management
Both Servigistics and Click Commerce Service Network Solutions (SNS) division were recently acquired by private equity firm Marlin Equity Partners and merged to form a new company. Operating under the Servigistics name, the newly-combined company will deliver a long-awaited complete solution specifically designed to manage all aspects of the post-sale service process – what the market now refers to as Service Lifecycle Management.
Learn MoreFinally Paying Off on the Promise of World-Class Service
Dwindling product-based revenue combined with increasing costs and demand for world-class post-sales service is creating the perfect storm for executives in mature industries. To weather this storm, boards around the world are challenging executive teams to explore service-led strategies to improve corporate performance. However, are these executives empowered with the tools to get the job done? If not, why not - and how can companies ensure they deliver on the promises they’ve made to their customers? Despite objective market data proving a direct and inescapable connection between optimized service functions and corporate performance, the promise of world-class post-sale service as a performance driver has typically remained unfulfilled.
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