Servigistics was founded in 1999 with a clear vision: To provide integrated solutions that solve real-world service business challenges and deliver material value across the extended service operation. The company’s founding principles include focus, continuous innovation and integrity. Since its inception, Servigistics has remained laser focused on delivering measurable service business value, continuously innovating to deliver new and improved solutions and practicing a level of business integrity that has enabled the company to build a client list of leading global brands.
As the rules of the service game have changed over the past decade and continue to change daily, Servigistics remains focused on providing innovative solutions exclusively designed to solve complex service business problems that address the entire service lifecycle from Planning and Execution to Information Management and Measurement & Control.
In 2009, Marlin Equity Partners, known for creating market-leading software solution companies, merged industry leaders Servigistics and Click Commerce’s Service Network Solutions (SNS) division. By combining Servigistics’ proven service parts pricing and planning, workforce and knowledge management solutions with Click Commerce SNS’ longstanding service network logistics, parts execution, return and repair solutions, Servigistics is able to continue its vision of offering a truly integrated solution that addresses all components of the service lifecycle.
Following the merger, Servigistics acquired Kaidara Software, a leading provider in structured knowledge management software for technical service operations, and Conduit Internet Technologies, Inc., a provider of product content management solutions for OEM and dealer-based service organizations. With these acquisitions in 2010, Servigistics extended the benefits and solutions it offered service organizations by adding Service Knowledge and Service Content Management to the Servigistics SLM solutions suite.
Today, Servigistics continues to deliver on the promise of world-class post-sale service with the only SLM solutions suite in the market that makes effective Service Lifecycle Management a reality.
