Please find below links to majority of the presentations from EXCHANGE 2008. If any presentation that you were looking for is missing, please email Katie Marley or Drea Toretti and they will put you in touch with the proper individual.
| Service 2.0, The Next Generation - Erik Olson, Accenture |
| Improving Corporate Performance - Greg Cudahy, Accenture |
| Managing your Customer Commitments Real-time - Larry Locascio, Avaya |
| CNH Case Study - Kelly Oblizajek |
| Komatsu Case Study - Greg Richmond |
| Konica Minolta Case Study - Chisako Abe, Konica Minolta |
| The Ying and Yang of IT and Service - Kevin Kerr, Microsoft |
| PACCAR Case Study - Thomas Campbell |
| Best Practices for Integrating People and Parts - Peter Schmaltz, Servigistics |
| Project Sponsorship, Panel |
| Sun Microsystems Case Study - Dot Weythman |