Agenda

Sunday April 27^th
2:00 – 6:00 PM     Registration and Solution Zone
6:00 – 9:00 PM     Welcome Reception

Monday April 28^th
6:00 – 8:00 AM      Breakfast & Solution Zone
8:00 – 8:15 AM      General Session: Welcome
8:15 – 9:15 AM      Keynote: Service 2.0: The Next Generation
                             Erik Olson, Accenture
9:15 – 10:00 AM    The Role of Strategic Service Management and
                             how Servigistics Fits
                             Mike Landry, Servigistics
10:00 – 10:30 AM  Break
10:30 – 11:30 AM  Panel Discussion: Elevating the Service Dialog from
                            Parts to Profit
                            Doug Derrick, Accenture
11:30 – 12:30 PM  Panel Discussion: Project Sponsorship: How did
                            they do that?
                            Lance Johnson, Sun Microsystems
12:30 -1:30 PM      Lunch
1:30 – 3:15 PM      Product Specific Tracks
3:15 – 3:30 PM      Break
3:30 – 5:00 PM      Product Specific Tracks
5:00 – 7:00 PM      Cocktail Reception and Solution Zone
7:00 – 9:30 PM      Dinner & Awards Presentation

Tuesday April 29^th
7:00 – 8:00 AM     Breakfast
8:00 – 8:15 AM     General Session: Welcome
8:15 -  9:00 AM    Case Study: The Ying and Yang of IT and Service: How do service
                           organizations relate to IT?
                           Kevin Kerr, Microsoft
9:00 – 9:45 AM     Panel Discussion: Best Practices
9:45 – 10:00 AM   Break
10:00 – 12:00 PM  Product Specific Tracks
12:00 – 1:00 PM    Lunch
1:00 – 3:15 PM      Product Specific Tracks
3:15 – 3:30 PM      Break
3:30 – 5:00 PM      Product Specific Tracks
6:00 – 9:00 PM      Closing Dinner