Competitive differentiation and increasing profit are age-old challenges that product companies have faced for decades - in industries ranging from high tech, to industrial equipment, to aerospace. What has changed though is the intensity of strategic focus that the leaders are applying to post-sale services as a means to combat forces of commoditization and to continue to drive costs down. According to Harvard Business Review, leading OEMs are establishing new performance benchmarks for their industries, deriving more than 50% of their revenues and 60% of their margin contributions from services as opposed to product sales. And non-commercial entities like the U.S. Navy and others count on service technology to meet performance based metrics and minimize cost and inefficiencies. Organizations as diverse as Volvo, Maytag, Sun Microsystems, General Electric, Toshiba Medical and Motorola are increasing investment in post-sale service as a strategic growth driver.
At Servigistics, we understand the strategic value of service and understand that each industry has its own unique service business challenges and requirements. That’s why we’ve combined award-winning software solutions and intimate domain knowledge to support the critical meta-processes that you must execute to optimize your operations, enhance your customers’ experience and meet stakeholders’ expectations for profitability.