While the products produced by consumer and industrial product manufacturers may vary, they do have one major thing in common… they are facing a significant shift from selling products to providing services.   Whether you’re manufacturing industrial products, appliances or home entertainment equipment, the service delivered after the sales of product is becoming increasingly strategic to revenue, profits and competitive differentiation. 

Servigistics has a proven track record of helping companies like Electrolux, Maytag, LG, Home Depot Supply, Diebold and others mitigate the risk associated with the delivery of the commitments they’ve made to their global customers.  The Servigistics Strategic Service Management (SSM) solution integrates service workforce, service parts, service knowledge and service pricing management to enable companies optimize their global services resources to profitably deliver on the service commitments they’ve made to their customers.  Our growing list of consumer and industrial clients have realized that service excellence can only be achieved through a Strategic Service Management (SSM) solution – a software solution to maximize service profitability, competitive differentiation and customer loyalty.