AberdeenGroup: Strategic Service Management: AberdeenGroup research reveals that best-in-class SSM companies derive 75% higher revenue and 111% higher profits from their service operations than other companies.; Download the Report

AberdeenGroup: The Convergence of People and Parts in the Service Chain: Benchmarking the Alignment of Service Labor and Inventory Management; Download a Podcast of the Report

Service Management Report: Read the latest edition of our quarterly published e-newsletter for the service executive.; Click here for the Spring 2008 Edition