2004 Articles
October 02, 2004
The Ohio Manufacturer & Contractor - MTD Products Selects Servigistics to Enhance Service Parts Management
The Ohio Manufacturer & Contractor: Ohio's Business to Business Journal for Industry
MTD Products, Inc., a global leader in outdoor power equipment manufacturing, and Servigistics, Inc., the leading provider of service parts management solutions, have announced that MTD has selected Servigistics to manage the company's service parts operations.
The Servigistics Planning solution will enhance MTD's already high customer service levels, while optimizing inventory and streamlining operations. Scheduled for completion by year-end, the Servigistics' solution will be deployed on a Linux, Websphere and Oracle database system, and fully integrated to MAPICS ERP.
"Having the right part, at the right place, at the right time is critical to delivering quality service in the power equipment business," said Gary Lobaza, senior vice president of service. "As a result, MTD set out to find a service parts management solution that would enable the company to improve its service parts inventory management, increase the accuracy and efficiency of service parts forecasting, reduce costs and ultimately make certain our dealers and distributors have the right parts when they need them. We selected Servigistics because of its proven track record of helping a very impressive list of leading companies around the world achieve goals very similar to ours."
"MTD has an excellent reputation for delivering innovative products and quality customer service," said Eric Hinkle, CEO of Servigistics. "By recognizing the strong correlation between superior parts management and best-in-class customer service, the company continues to demonstrate vision and leadership. Servigistics is proud to provide the solution that will enable MTD to transform its service parts operations while achieving the company's service-related goals."