2004 Articles
October 18, 2004
Frontline Solutions - MTD Products Selects Servigistics to Enhance Service Parts Management
Frontline Solutions
MTD Products Inc., a manufacturer of outdoor power equipment, has selected Servigistics to manage the company's service parts operations.
The Servigistics Planning solution will enhance MTD's customer service levels, while optimizing inventory and streamlining operations. Scheduled for completion by year-end, the Servigistics solution will be deployed on a Linux, Websphere and Oracle database system, and integrated to MAPICS ERP.
"Having the right part, at the right place, at the right time is critical to delivering quality service in the power equipment business," said Gary Lobaza, senior vice president of service. "As a result, MTD set out to find a service parts management solution that would enable the company to improve its service parts inventory management, increase the accuracy and efficiency of service parts forecasting, reduce costs and ultimately make certain our dealers and distributors have the right parts when they need them."