2004 Articles
November 05, 2004
Supply & Demand Chain Executive - Beefing up Service Delivery at Toshiba America Medical Systems
Supply & Demand Chain Executive
Diagnostic imaging equipment company reduces cost, improves customer service operations following Servigistics implementation
Toshiba America Medical Systems, a provider of diagnostic imaging equipment, has implemented a service parts management solution from Servigistics to improve the company's service delivery capabilities.
The Servigistics solution was deployed across Toshiba America Medical Systems' entire service infrastructure, providing a boost to inventory turns, planner productivity and service parts fill rates while reducing inventory stock outs and write-offs, according to the solution provider.
Specifically, Toshiba reported a 13 percent reduction in service parts stock outs, 25 percent improvement in service parts planner productivity, 35 percent increase in service parts inventory turns and a 24 percent reduction in service parts inventory write-offs.
"The ability to deliver world class customer service cost effectively is extremely important to Toshiba and our customers," said Tom Greer, director of services logistics management of Toshiba America Medical Systems. "The on-time, under-budget implementation of Servigistics achieved results that exceeded our expectations and added significant, measurable value to our service operations."
"In an industry where service is a critical differentiator, Toshiba America Medical Systems has leveraged this service parts management solution to deliver immediate value to its service delivery capabilities," said Mark Vigoroso, vice president with technology consultancy Aberdeen Group. "As service organizations are beginning to realize, results like this will dramatically impact overall company performance."
With headquarters in Tustin, Calif., Toshiba America Medical Systems offers diagnostic imaging systems and coordinates clinical diagnostic imaging research for all modalities in the United States. The company is part of Toshiba Corporation, which has 161,000 employees worldwide and annual sales of more than $53 billion.