2005 Articles
December 04, 2005
Supply & Demand Chain Executive Magazine - Dainippon Screen Implements Servigistics for Service Parts Management
Supply & Demand Chain Executive Magazine
Semiconductor equipment supplier looks to beef up customer service, reduce working capital investment, achieve global service parts visibility
Semiconductor equipment company Dainippon Screen has implemented a service parts management solution from Servigistics as part of an effort to improve customer service and reduce working capital.
Established in 1943, Dainippon Screen today is a top 10 supplier of semiconductor fabrication equipment. The company specializes in wafer cleaning systems, lithography tracks and next-generation flash anneal tools. The company has implemented the Servigistics Service Parts Management solution across its global service parts network.
Deployed in less than 28 weeks across 60-plus stocking locations in 12 countries, the Servigistics solution will help Dainippon Screen to achieve global visibility across its service parts network while reducing its service parts inventory investment, the solution provider said. With Servigistics, Dainippon Screen also will be looking to maintain high service parts availability and equipment uptime.
"Service parts availability is key to delivering world-class service and maximizing system uptime," said Takashige Suetake, vice chairman and president of Semiconductor Equipment Company at Dainippon Screen. "Our investment in Servigistics will enable DNS to have complete visibility across our global service parts network and dramatically improve service parts fill rates, which will enhance our ability to consistently achieve our service goals."
Servigistics worked with Nihon Unisys throughout the implementation phase as a result of their partnership agreement announced last year to offer service parts management solutions throughout Japan.
Dainippon Screen joins a growing base of Servigistics clients in the Asia-Pacific (APAC) region, including such companies as Toshiba Medical, Toshiba Tec and Uniadex. Servigistics extended operations to Asia in 2004 by opening regional headquarters in Tokyo to provide local services and support for APAC-headquartered clients, as well as to serve in-region operations of global clients headquartered in the Americas and EMEA.