2006 Articles
August 14, 2006
Consumer Goods Technology Magazine - Electrolux to Enhance U.S. Service Business
Consumer Technology Magazine
With more than 55 million products sold globally each year, Electrolux implements a solution from Servigistics to plan and optimize the company's more than $30 million worth of service parts inventory in the United States. The deployment is expected to enhance customer service levels and improve first-time fill rates. Servigistics will host the solution for Electrolux and integrate with its existing Legacy system. “Electrolux is committed to delivering quality and reliable service to our industry-leading clients and we wanted a proven solution that would streamline our service operations, maximize performance, and help us raise the bar on service," says Dave Rinker, Electrolux Consumer Services Group general manager. "After evaluating several solutions, it was clear the Servigistics solution offers the most advanced capabilities, would easily scale with our business, and help us deliver world-class service to our customers."










