Electrolux, the venerable maker of major appliances for home and business use, will implement a new software application for managing its service-parts business across the U.S. The company sells more than 55m products globally each year, holding more than $30m worth of service parts inventory in the U.S. To manage those stocks, it has purchased software from Servigistics, the specialist in applications for strategic service management. The new system is expected to enhance Electrolux's customer-service levels while improving first-time fill rates, Servigistics said. The vendor will host the solution for the customer and integrate it with an existing legacy system. Dave Rinker, general manager of the Electrolux Consumer Services Group, said the company was looking for a tool to “streamline our service operations, maximize performance, and help us raise the bar on service.” In addition, it needed a system that could scale with the business. Electrolux products include refrigerators, dishwashers, washing machines, vacuum cleaners and cookers. Last year, it had nearly $14bn in sales. Servigistics offers applications for service-parts management, workforce management and pricing, all of which operate on a single data model.