2007 Articles
October 01, 2007
Bruce Richardson, AMR Research, First Thing Monday: "Software Potpourri for $500, Alex"
Best leverage of people, parts, and pricing
We caught up with Servigistics executives at Fenway Park this week. While a baseball game is an odd venue for a briefing, CTO Mike Landry was kind enough to leave his laptop back at the hotel. Between innings, he provided this update:
This week Servistics announced the availability of the service workforce management suite. It is now fully integrated with parts and pricing management to fill out its “strategic service management” product line. This is the first commercial suite for the market. The company has already used its service workforce management software to replace a major competitor at a company with over 2,000 technicians. Several current parts management clients are starting projects this month with the workforce management software.
The company recently replaced a competitor’s product with a big win at a well-known Oracle customer—the company manufactures high tech banking machines. Servigistics will help manage more than $400M in parts inventory.
This month the company started a global project integrating both parts planning and pricing to SAP with a heavy equipment company. While some service parts competitors dispute the need for workforce management and/or service parts pricing, I agree with Servigistics that it gives you multiple avenues to sell and up-sell. Oh, and the Red Sox beat the Oakland Athletics 11-6.