2007 Articles
November 26, 2007
China 3GTelecom Market Report: Komatsu Successfully Implements Servigistics SSM Solution
Servigistics, the leading strategic service management solution provider, announced today that Komatsu America Corp., a subsidiary of Komatsu Ltd. that manufactures, sells, and maintains construction and mining equipment for the North American markets, successfully implemented the Servigistics service parts management solution across its parts business.
Komatsu integrated the Servigistics solution to their current ERP system to manage 2.5 million service parts across one main service location and 8 regional depots. Komatsu selected the Servigistics solution because of its robust functionality and outstanding reputation of success with leading companies around the world.
"With the aid of Servigistics, we've been able to improve our distribution network to better service our customers," said Frank Pagura, Vice President Parts, Komatsu America. "In addition, we've improved collaboration with suppliers and dealers. The Servigistics solution is a significant assist in our goal to have the right parts on hand to reduce asset downtime and optimize service parts inventory levels."
"Equipment uptime is essential to customer satisfaction," said Eric Hinkle, Chief Executive Officer, Servigistics. "Having the relevant service part at the right depot at the right time is an integral aspect of delivering world class service. We believe Komatsu's implementation signifies its strategic investment in service to enhance customer loyalty and maintain market leadership."
To read the article online, please click here.