2008 Articles
February 28, 2008
ThomasNet Industrial Newsroom: "Software promotes quick service call resolutions"
New Solution Significantly Reduces Service Operating Costs While Improving Service Productivity, Profit Margins and Customer Loyalty
By facilitating and accelerating access to known product-repair problem/solution sets, Service Knowledge Management helps manufacturers' service organizations improve first time fix rates, avoid unnecessary dispatches, and enable customer self-service. Case-based reasoning enables real-time comparison of each new customer problem with existing cases in continuously enriched database, and then matches them with most likely resolution to resolve service calls in timely manner.
To read the article at ThomasNet, please click here.
