2008 Articles
March 28, 2008
SDCE: "NCR Chooses Servigistics for Service Parts Management"
Provider of technology solutions and services seeks to optimize service parts management on a single, integrated global platform
by Editorial Staff
NCR Corporation, a global technology company, said this week it has selected the Servigistics Service Parts Management solution to improve customer service levels while also reducing global service parts inventory.
NCR said it will utilize the Servigistics solution to optimize inventory in its Regional Distribution Centers as well as Field Stocking Locations and field service technician truck stocks in order to support the delivery of high customer service levels.
NCR's criteria for selecting a service management solution provider included the ability to offer a single solution for managing inventory across central and field locations worldwide, as well as a track record of success in working with other leading global companies.
"NCR maintains a commitment to our customers for delivering superior service," said Jack Rittenhouse, director, Global Supply Chain, NCR. "With Servigistics, our goal is to improve our already-high service levels while reducing costs, eliminating inefficiencies and improving overall productivity."
Eric Hinkle, CEO, Servigistics, said, "As an industry leader and innovator, NCR must consistently meet the increasing challenge of serving a global customer base. By choosing the Servigistics Strategic Service Management solution, NCR is making a strategic investment in service to enhance customer loyalty and maintain market leadership."