2009 Articles
July 07, 2009
Servigistics, Click Commerce division merge
Tech Journal South
ATLANTA - Servigistics and Click Commerce's Service Network Solutions (SNS) division, both recently acquired by private equity firm Marlin Equity Partners, have been merged to form a new company to solve the planning, optimization, execution and analytics challenges associated with delivering post-sale service. The new company, with combined revenue of nearly $100 million, will be headquartered in Atlanta and retain the Servigistics name.
"The combination of Click Commerce SNS and Servigistics brings together the pioneer in service parts planning with the leader in strategic service management," said Bruce Richardson, chief research officer at AMR Research.
"This pairing also brings strong vertical expertise. Click Commerce SNS dominated aerospace and defense, while Servigistics owned high tech. Together the two will be a strong force in the emerging opportunities in life sciences, consumer goods, retail and logistics."
The new Servigistics service lifecycle management solution will enable asset-intensive service organizations, such as manufacturers, to optimize all components of the complex SLM process, including contract and warranty management, workforce management, service parts management, knowledge management, warehouse management, sourcing, repair and returns, and service analytics.
"Industry reports indicate 87 percent of all manufacturers still use spreadsheets to manage their mission critical, post-sale service resources, leading to the sub-optimization of enormous investments in field technicians, mobile fleets, spare parts and service knowledge," said Eric Hinkle, CEO of Servigistics who will continue as CEO of the new company.
"Our newly combined company is now the clear market leader."
The new company will serve a global client base of more than 240 marquee companies across motor vehicles, aerospace and defense, heavy equipment, high-tech, consumer and industrial products, and utilities. The new company will be headquartered in Atlanta with operations worldwide, including regional headquarters in Tokyo, Japan; Bristol, UK; Gurgaon, India; and field offices in Austin, Texas; Warwick, UK; Rochester, N.Y.; Irvine, Calif.; McLean, Va. and Chicago, Ill.
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