Booth #7
Breakout Session
Service Lifecycle Management: The New Competitive Frontier for Durable Goods Service What Your CEO and CFO Can't Afford to Miss
Date: Tuesday, October 25, 2011
Time: 1:25pm PT
Location: EXPO Theater 1
The efficiency and quality of service delivery now have direct effects on an organization’s customer wins and whether or not financial targets will be reached. The need for service optimization is particularly critical in organizations that service mission-critical durable goods, as there are exponentially more challenges when parts and serialized asset configurations are involved. To maximize financial returns from post-sales service, P&L owners must have an actionable view of systemic performance indicators like total service costs, risks to service and product revenue targets and threats to customer loyalty. Without an integrated lifecycle view of service, OEMs incur unnecessary costs, miss revenue opportunities, and risk customer attrition.
The session will discuss the service models of Service Lifecycle Management necessary to grow a global service business. It will detail examples of service network navigation and the improved organizational incentives that SLM’s broader visibility enables, driving higher customer asset availability and service margins. Two compelling case studies are included in the discussion.
Event Location:
The Mirage
3400 S. Las Vegas Boulevard
Las Vegas, NV 89109
Discount Conference Passes:
Servigistics would like to offer all of our clients and prospects a discount on TSW Fall 2012 conference passes.
Register Now:
http://www.regonline.com/Register/Checkin.aspx?EventID=963682&lbrd=1&rtypeid=488408
Register by July 31, 2011 for 20% off! After July 31, 2011 you can still receive 10% off.
