William McNeill, Sr. Research Analyst, Gartner, recently authored a report that focused on Servigistics EXCHANGE 2011. The report “Servigistics User Conference Highlights the Service Life Cycle Imperative” gave an overview of the EXCHANGE conference and Servigistics' continued focus on Service Lifecycle Management.

Highlights from the report:

• “Prospects considering service solutions should add Servigistics to the shortlist.”

• “Servigistics' history began with service parts planning, and the company's strategy since then has been to expand horizontally in service adding additional capabilities to offer a more holistic suite. This growth has come through organic development, but more recently through acquisitions. The core message of service life cycle management is a means to bring together and create a common theme to cover all the processes now covered by their applications. Traditionally, service has been a very fragmented market, with lots of point solution vendors addressing one or two specific processes (e.g., field service, warranty, parts planning, contact center, repair depot).”

• “Servigistics' service life cycle imperative thinking aligns with Gartner's concept of a service life cycle management transformation and maturity model, which outlines the journey from a reactive, product-focused company with a limited service component to a proactive, customer-focused product and service company. The challenge, however, of disjointed technology systems of record and siloed organizations still resides at many companies. The challenge for a vendor like Servigistics is to find that strategic buyer that can advance the strategic vision of service and the idea of using a common platform like Servigistics. The conference featured speakers who spoke to this message.”

• “…prospects and customers would do well to consider any of the applications that meet their current service needs.”

To read the full report, visit www.Gartner.com.