Servigistics will be implemented in approximately twelve weeks across all Synstar’s service parts locations, enabling the company to manage growth by streamlining service parts management, increasing service levels, and enhancing customer satisfaction.

“The Servigistics product provides all the functionality Synstar needed to manage, locate and replenish its service parts requirements. The comprehensive capability plus the key issue of a short implementation timescale were fundamental in the decision making criteria and in selecting the Servigistics solution,” said Steve Hill, Services Director for Synstar.

“Synstar is making an important and strategic investment in the future of their company by selecting Servigistics,” said Eric Hinkle, Servigistics’ CEO. “They are a disciplined company with a sense of urgency and a skilled team, which perfectly complements Servigistics’ solution and our team of service parts experts.”

With this announcement, Servigistics kicks off 2004 with the same level of momentum and leadership demonstrated by the company in 2003. During 2003 Servigistics was named the global Service Parts Management industry leader by analyst firms AMR Research and Meta Group, and bolstered its client roster with industry leaders like Agfa, Akibia, Avaya, Credence, Honeywell, InFocus, PartsNow!, Patterson Dental, and StorageTek.