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February 23, 2004

Servigistics to Host Second Annual User Conference Servigistics Exchange 2004

Service Leaders from Around the World Will Convene in New Orleans to Share Insights Related to the Strategic Value of Improving After-market Service

ATLANTA– February 23, 2003– Servigistics, Inc, the leading provider of service parts management solutions, today announced the company would host Servigistics Exchange 2004, its second annual user group conference, on March 15-17 in New Orleans, Louisiana. Representatives from leading global companies such as Akibia, CNT, Dell, EMC, InFocus, Subaru and Toshiba will participate in open, interactive forums, presentations, workshops, demonstrations and networking opportunities.

Clients, prospective clients and partners from around the world will attend the three-day conference, themed “Increasing Revenue and Customer Satisfaction,” to share insights and discuss strategies related to the important role after-market service plays in a company’s ability to increase revenue and customer satisfaction.

“The opportunity to communicate and collaborate with industry leaders from Servigistics’ diverse client base is invaluable,” said Raymond Paton, Business Analyst. “Servigistics clients come from many different industries, from automotive and aerospace, to high tech and medical; and bring unique perspectives related to after-market service and service parts management. Hearing real-world, success stories from other industry leaders will enable me to maximize our investment in Servigistics.”

“Success breeds success and the Servigistics client base is comprised of some of the world most successful companies that are using Servigistics to transform their service businesses and to create competitive advantages that deliver positive results to the bottom line” said Gary Brooks, EVP of Marketing and Alliances for Servigistics. “Our clients come to Servigistics Exchange not as just attendees, but as participants, interested in the value of peer-to-peer knowledge sharing and contributing to the future development of Servigistics solutions.”