Leading Companies use Servigistics

2004 Releases

Back to 2004 Releases

April 21, 2004

PRESS RELEASE - Indus and Servigistics Form Strategic Alliance to Drive Increased Client Value With Service Management Solutions

ATLANTA, April 20, 2004 – IndusWorld 2004 – Indus International Inc. (NASDAQ: IINT), the leading provider of Service Delivery Management (SDM)™ solutions, and Servigistics Inc., the leading provider of service parts management solutions, announced today at the IndusWorld User Conference that the two companies have signed a strategic agreement, allowing both companies to offer Indus and Servigistics solutions to their respective clients and prospects. The scope of the agreement includes worldwide joint marketing, collaborative selling and software integration between the two companies.

Winning Combination

The Indus SDM solution suite is designed to enable organizations in demanding environments such as utilities, telecommunications, cable & broadband, OEM aftermarket service, third-party and managed services, as well as large internal IT service organizations to achieve improved profitability and customer loyalty through real-time optimization of their customer service, asset management and field support functions.

Servigistics’ Service Parts Management solution provides a platform to optimize global service parts operations. The Servigistics platform provides forecasting, planning, and real-time decision support to all key stakeholders in the service parts chain. By aligning these key stakeholders on a single plan, Servigistics delivers improved customer service, lower operational costs, and higher profitability to service organizations.

Both companies are recognized as leaders in their markets. Together, these companies offer a depth and breadth of service management functionality unmatched in the industry. As a result, joint customers can ensure efficient and cost-effective service delivery by integrating and optimizing process and information flows from the customer call to field service scheduling and dispatching; to asset, inventory and parts management through customer billing.

“Indus is committed to providing the most comprehensive, powerful, and scaleable Service Delivery Management solution on the market today, and this alliance is another important step in this strategy,” said Indus President and CEO Greg Dukat. “Our SDM solutions already offer the industry’s leading combination of best-of-breed customer, asset and field service management applications. Enhancing this solution with the recognized leader in service parts management further differentiates our offering and will enable both of our companies to drive additional value to clients around the world.”

“The combined global reach and market expertise of Indus and Servigistics will deliver substantial value for clients of both companies,” said Eric Hinkle, CEO of Servigistics. “The fact that Indus chose a global leader like Servigistics to supply decision support capabilities for service parts shows that they are serious about offering only the industry’s best to their clients. We are pleased to be collaborating with Indus on this important endeavor .”

About Indus International

Indus is a leading provider of Service Delivery Management (SDM) solutions, which help clients in a broad array of industries optimize the management of their customers, workforce, spare parts inventory, tools and documentation in order to maximize performance and customer satisfaction while achieving significant cost savings. Indus customer, asset and workforce management software products, professional services and hosted service offerings improve our clients’ profitability by reducing costs, increasing capacity and competitiveness, improving service to their customers, facilitating billing for services and ensuring regulatory compliance. Indus solutions have been purchased by more than 400 companies in more than 40 countries, representing diverse industries -- including manufacturing, utilities, telecommunications, government, education, transportation, facilities and property management, consumer packaged goods and more. For more information, visit our Website at http://www.indus.com/.

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995

This press release contains statements, estimates or projections that are not historical in nature and that may constitute “forward-looking statements” as defined under U.S. federal securities laws. These statements include, but are not limited to, the value, cost savings, efficiencies and other benefits of the combined product offerings of Indus and Servigistics. These statements, which speak only as of the date given, are subject to certain risks and uncertainties that could cause actual results to differ materially from our Company’s historical experience and our expectations or projections. These risks include, but are not limited to, the successful integration of the acquisition of Wishbone Systems, including the challenges inherent in diverting the Company’s management attention and resources from other strategic matters and from operational matters, the successful rationalization of the Wishbone business and products, ability to realize anticipated or any synergies or cost-savings from the acquisition, current market conditions for Indus’ products and services, Indus’ ability to achieve growth in its combined company offerings, Indus’ ability to achieve projected revenues, gross margin, operating results and earnings, market acceptance and the success of Indus’ products, the success of the Company’s product development strategy, Indus’ competitive position, the ability to enter into new partnership arrangements and to retain existing partnership arrangements, uncertainty relating to and the management of personnel changes, timely development and introduction of new products, releases and product enhancements, current economic conditions, heightened security and war or terrorist acts in countries of the world that affect the Company’s business, and other risks identified from time-to-time in the Company’s SEC filings. Investors are advised to consult the Company's filings with the SEC, including its 2002 Annual Report on Form 10-K, as amended, and subsequent quarterly reports on Form 10-Q, for a further discussion of these and other risks.

Indus is a trademark of Indus International, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.