2004 Releases
June 16, 2004
Servigistics Expands Solution Capabilities and Delivers Increased Value with the Introduction of Service Parts Solution Suites
New offerings uniquely position company to deliver top and bottom line improvements in service parts management
The new suites will run on Servigistics’ proven, highly scaleable, and flexible Service Parts Management Platform to leverage its global, Web-native, multi-language, multi-currency capabilities. The availability of the new solution suites will set a new standard for service parts management solutions and uniquely position the Servigistics solution as the most comprehensive service parts management solution available today. These suites can be implemented individually to address specific service challenges, or together to provide a comprehensive infrastructure for service transformation.
"With the economy rebounding, manufacturers are again focusing on how to grow top line revenues," said Tim Minahan, SVP of Value Chain Research & Strategy at the Aberdeen Group. "Efficient service parts management is a key driver to customer loyalty, to enhance profitability and provides a competitive advantage in the marketplace. With the acquisition of ProfitScience and the announcement of new product suites, Servigistics has compiled a platform to help companies intelligently design and manage lean, effective, and profitable service operations."
"Leading companies around the world are increasingly understanding that world-class service is one of the few underinvested levers left that can have a significant impact on both the top and bottom lines,” said Eric Hinkle, CEO Servigistics. “With our recent acquisition of ProfitScience and the introduction of these solution suites, Servigistics offers, by far, the most powerful platform to maximize performance across the extended service network. Leading companies are recognizing the value of a comprehensive approach to service, and Servigistics provides the only truly demonstrated global solution for service parts management.”
About the Servigistics Solution Suites
The Servigistics Solution Suites have been specifically designed to enable companies to improve performance and drive profitable growth in their service businesses by:• Effectively pricing service parts and service contracts to improve profitability and deliver more reliable revenue streams
• Streamlining service part operations to drive reduction in overhead and ongoing operating costs
• Reducing investment in inventory to deliver cash back into the business
• Improving part availability and customer satisfaction, recapturing incremental revenue from lost sales and/or asset down-time
Servigistics Planning Suite – Enables companies to operate a lean service network. This suite provides best-in-class functionality for forecasting, planning, and optimization across global service parts networks. This includes strategic, tactical and operational decisions through all phases of the product lifecycle. The Servigistics Planning Suite delivers functionality to key stakeholders involved in service part decisions, including senior management, product engineering, sales, customers and partners. The Servigistics Planning Suite delivers significant improvements in customer service, operating costs, and inventory investment.
Servigistics Visibility Suite - This suite provides event monitoring and analysis capabilities delivering unparalleled visibility across the service network. By allowing the identification and analysis of unexpected service events, as they occur, the Servigistics Visibility Suite enables faster response times and more effective collaboration both upstream and downstream. Finally, the Servigistics Visibility Suite provides analysis of Key Performance Indicators (KPIs) at all levels of the business.
Servigistics Profitability Suite – Enables companies to increase revenue and maximize profitability of global service operations through the evaluation of competitive prices and optimization of service parts and support contract pricing. This suite combines extensive market research content, powerful pricing optimization software, and deep pricing expertise. By leveraging the Servigistics Profitability Suite, companies can dramatically increase revenues and gross profits.