After determining their existing service parts planning solutions were not capable of meeting the needs of their expanding global service parts networks, many companies have turned to Servigistics to transform their service parts operations. Like all Servigistics clients, those making the switch to Servigistics are achieving immediate and measurable results. For example:

Avaya – A global leader in communication systems, Avaya replaced its service parts planning solution with Servigistics and improved the company’s client satisfaction level in less than six months after the quick 23-week implementation. Avaya also reduced inventory 10%, avoided $5 million in repair costs and improved first-time fill-rates by 30%+.

“Avaya has enjoyed an excellent return on our investment with the Servigistics service parts management solution,” said Jeff Gardner, Avaya Director of Aftermarket Operations. “Servigistics enabled us to rapidly execute on our vision of achieving global service parts management across all parts and locations.”

Sun Microsystems – After replacing its existing solution with Servigistics, Sun achieved worldwide parts visibility and saved more than $40 million in one year, with ROI significantly higher than anticipated, by reducing inventory and eliminating purchases. As a result of the success achieved from the Servigistics implementation, Sun recognized Servigistics with a 2004 “Meritorious Supplier” Award, honoring those vendors responsible for substantial contributions to the success of Sun Microsystems.

“Servigistics greatly contributed to Sun’s global service parts operation performance in 2004,” said Eugene McCabe, Senior Vice President, Worldwide Operations.

StorageTek – The leading provider of enterprise information lifecycle management, StorageTek switched to Servigistics in order to optimize the company’s global inventory of more than 80,000 service parts and support more than $800 million in service revenue. With Servigistics, StorageTek has the global visibility it needs to effectively manage its global spare parts network.

“The Servigistics solution provides StorageTek the global visibility and controls necessary to operate our global service business at optimal performance levels,” said Jim Matney, StorageTek Director, Global Service Logistics.

Earlier today, Servigistics announced The United States Post Office as the latest organization to make the strategic decision to replace a competing solution with Servigistics.

Servigistics delivers best-in-class functionality to a 100% referenceable global client base of market leaders across aerospace, automotive, high technology, medical equipment, consumer durables, heavy industrial and telecommunication equipment. Providing the only true global solution for service parts management, Servigistics meets the unique challenges of global service operations with unparalleled scaleability; comprehensive, multi-echelon functionality; and a flexible, open, Web-native technology architecture that provides visibility across the extended service enterprise with full integration to existing systems.

“An increasing number of Servigistics clients are indeed former customers of our competitors,” said Eric Hinkle, Servigistics CEO. “These companies made the strategic decision to replace their sizeable investments in other service parts planning software to implement Servigisitcs. We are pleased to deliver substantial incremental value in terms of improved service levels, reduced inventory, lower repair costs and higher productivity to these clients, and look forward to delivering even more value in the future.”