The three-day conference, focused on improving business performance and driving growth through effective service management, will feature multiple tracks, including an executive track facilitated by Doug Derrick – leader of Accenture’s worldwide Service Management Practice - that will explore key industry trends and the strategic value of world-class service. Attendees, including thought leaders from global companies such as Dell, Diebold, IKON Office Solutions, Motorola, Rolls-Royce, Sun, Toshiba Medical Systems, the United States Postal Service and Volvo AB, will participate in presentations, workshops and collaborative forums where they will share best practices and learn how to transform their service business to enhance customer loyalty, drive growth, and increase profitability.

Additionally, Servigistics will present its first annual “Service Excellence Awards” to clients exemplifying outstanding achievement in service.

“We are looking forward to hearing the many different perspectives on effective after-sale service and service parts management, and sharing best practices with service leaders from Servigistics’ diverse client base,” said Tom Greer, Director of Services Logistics Management, Toshiba America Medical Systems. “Servigistics EXCHANGE is a valuable opportunity for service professionals to maximize the return on their investment in Servigistics.”

“Servigistics EXCHANGE provides an open, interactive forum for our clients to collaborate with industry experts from around the world to gain valuable insight into best practices deployed by market-leading companies to create and sustain high-performance service operations,” said Eric Hinkle, Servigistics CEO. “This event also gives us the opportunity to better understand the aspirations of our clients in order to focus our substantial ongoing investments in innovation to deliver maximum value.”