Servigistics, the leading strategic service management solution provider, today announced it has acquired the assets of TransDecisions, Inc., a supplier of first-class routing and scheduling solutions for the field service and logistics markets.  The acquisition is expected to significantly enhance Servigistics’ existing workforce management solution and enable the delivery of the only comprehensive, commitment-centric Strategic Service Management solution to the market.

TransDecisions brings extensive workforce and fleet management functionality to Servigistics, expanding the breadth and depth of the company’s solution to include dispatch, technician scheduling, route optimization, GIS mapping, mobile connectivity, and vehicle tracking integration.  This functionality will be fully integrated with the existing Servigistics service parts planning and pricing solutions to manage service technicians, service parts and service pricing in a single application across the entire service chain. 

“There is increasing demand for a strategic solution that addresses the service resource planning, customer commitment management, service partner management, and pricing management aspects of service parts and field service operations,” said Eric Hinkle, Servigistics CEO.  “The TransDecisions solution provides the advanced routing and scheduling functionality we needed to round out our Workforce Management offering and deliver a truly comprehensive, closed-loop strategic service management solution to our global client base.  This functionality has been proven to scale and deliver substantial value to a number of clients, including Allied Waste, @Road, IKON Office Solutions, and Web Laundry. We are pleased to welcome the TransDecisions team and client base to Servigistics.”

TransDecisions CEO Bob Kamm will remain with the company as General Manager, Workforce & Fleet Management Solutions.  “On behalf of the TransDecisions team, we are excited to join forces with Servigistics,” said Kamm.  “By combining our advanced workforce scheduling with Servigistics’ sophisticated forecasting, planning and pricing capabilities, we will deliver the fully integrated functionality required to strategically manage service operations for clients across vertical markets.”