Servigistics, the leading strategic service management solution provider, announced today that two of its clients, Avaya and Diebold, were recognized for service chain achievement at the first annual Chief Service Officer’s Summit in Boston this month.   Hosted by Aberdeen Group, the CSO Summit brought together more than 100 service business leaders to explore the value of strategic service management.

“Avaya and Diebold are two of the many global leading companies that are using Servigistics strategic service management solutions to substantially improve revenue, profitability, and customer loyalty,” said Gary Brooks, EVP Marketing & Alliances, Servigistics.  “Our success is directly tied to the unparalleled value we deliver to clients, such as enabling Avaya to slash gross parts inventory from $250 million to $160 million while significantly improving service levels.  We congratulate both Avaya and Diebold on this well-deserved recognition.”

In addition to presenting the Service Chain Achievement Awards, Aberdeen conducted a summit delegate survey during the summit and found that 74% of attendees operate service as a profit center, with 57% deriving more than 21% of overall revenues from service and 44% seeing more than 31% of overall profits from service.  

“Service is becoming increasingly strategic for leading manufacturers to enhance competitive advantage and sustain growth in today’s global marketplace,” said Mark Vigoroso, Chief Research Officer & Senior Vice President of Service Chain Management Research at the Aberdeen Group. “Companies that are leveraging strategic service management solutions are transforming their service organizations into strong, profitable growth generators.”

About Servigistics
Servigistics is the leading strategic service management solution provider, offering service parts management, workforce management and pricing solutions that operate together on a single data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty.  Servigistics solutions have been deployed and proven globally by a 100% referenceable client base of market-leading companies across industries in high technology, aerospace, automotive, telecommunications, medical equipment, consumer durables, and heavy industrial. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in London and Tokyo and sales and service professionals around the world.  Please contact Servigistics at 1-888-942-8623 or +1-770-565-2340, via e-mail at info@servigistics.com or at www.servigistics.com.