ATLANTA – May 2, 2007– Servigistics, the leading strategic service management solution provider, announced today that Juniper Networks, Inc., earned a Service Award at Field Service 2007 for its implementation and deployment of Servigistics’ Strategic Service Management Solution.  The panel of judges included distinguished members of the press as well as veteran industry practitioners.

As part of the Servigistics implementation, Juniper Networks aligned its Global Service Organization on a single-service solution, successfully optimized its inventory and implemented the management of the install base planning, procurement, and reallocation processes across all levels of the business. As a result, over a 6-month period, On-Time Delivery increased by 27 percent, customer satisfaction improved by 10 percent, customer dissatisfaction red alerts decreased by 40 percent and material availability increased by 15 percent.

“We are pleased to be recognized for our commitment to customer care because we have always maintained an intense focus on serving our customers to ensure that they derive strategic business value from their networks,” said Steve Blaz, vice president, Global Service Operations, Juniper Networks. “With the Servigistics solution, we are better equipped to insure that when our customers require assistance, Juniper Networks will be prepared and able to deliver the right service, in the right place, in a highly responsive manner.”

“Market-leading companies across verticals are investing in service as a source of competitive differentiation and customer intimacy to leverage the power of service as a growth driver,” said Eric Hinkle, CEO, Servigistics. “Juniper’s success demonstrates that service-led growth requires effective collaboration across functions, new decision-making capabilities, and the underlying integrated technology infrastructure to support those processes – an approach the market is now referring to as ‘Strategic Service Management.’  We congratulate Juniper on this well-deserved recognition for service excellence.” 

About Servigistics

Servigistics is the leading strategic service management solution provider, offering service parts management, workforce management and pricing solutions that operate together on a single data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty.  Servigistics solutions have been deployed and proven globally by a highly-referenceable client base of market-leading companies across industries in high technology, aerospace, automotive, telecommunications, medical equipment, consumer durables, and heavy industrial. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in London and Tokyo and sales and service professionals around the world.  Please contact Servigistics at 1-888-942-8623 or +1-770-565-2340, via e-mail at info@servigistics.com or at www.servigistics.com.

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CONTACTS:

Servigistics

Shannon Rentner

Senior Manager, Public Relations

+1 404-428-4821

srentner@servigistics.com

Juniper Networks

Michael Hakkert

Juniper Corporate Communications

+1 408-936-9341

mhakkert@juniper.net