Leading Companies use Servigistics

2007 Releases

Back to 2007 Releases

June 25, 2007

Glory Ltd. Chooses Servigistics for Service Parts Management

Leading manufacturer of money-handling systems optimizes service parts inventory with Strategic Service Management solution

HYOGO, Japan, and ATLANTA, Ga. – May 29, 2007 – Glory Ltd., the leading comprehensive manufacturer of currency-processing devices, and Servigistics, the leading strategic service management solution provider, announced today that Glory has selected Servigistics to manage the company’s global service parts inventory.  The strategic service management solution enables Glory to gain world-wide visibility into its service chain and deliver best-in-class service levels.

With $55 million in service parts inventory and a customer base that spans the finance, retail, transportation and gaming industries, Glory will utilize the Servigistics solution to improve service parts cycle time, enhance customer service and drive efficiencies.  Glory selected Servigistics based on its proven ability to deliver high value to similar, global market-leading companies and its track record of success with every client. Servigistics worked with Yokogawa Electric to present and implement the Servigistics solution, as a result of their partnership agreement to offer service parts management solutions throughout Japan.

“Glory has always focused on serving our customers to ensure that they derive lasting business value from their currency-handling systems,” said Kouichi Matsuda, Managing Executive Director, Maintenance Division, Glory Ltd. “With Servigistics, our goal is to improve our already-high service levels, while containing costs and eliminating inefficiencies.

“Maintaining its position as an industry leader and innovator requires Glory to consistently meet the increasing demands of a global customer base,” said Hiroshi Shimizu, General Manager of Servigistics, Asia. “By choosing the Servigistics Strategic Service Management solution, Glory is making a strategic investment in service to sustain customer loyalty and maintain market leadership.”

About Glory

GLORY is a leading company in systems that recognize and identify cash and a wide variety of cars. GLORY is both a pioneer and a comprehensive manufacturer of currency-processing devices, boasting a network whose operations span manufacturing, sales and after-sales service. Banknote exchange machines used in banks, cash recyclers for cashiers at supermarkets, fast-food restaurants and the like, cigarette vending machines on street corners, coin-operated lockers in train and subway stations, and ticket vending machines at amusement parks—wherever machines are used to process money – GLORY has been the vanguard of the industry for more than half a century. In markets as diverse as financial institutions, supermarkets, department stores, restaurants and amusement and leisure parks, GLORY products and technologies contribute to improved efficiency and unmanned operation. Our broad spectrum of products is used throughout the world to count, sort, package, dispense and deposit coins and banknotes.

About Servigistics

Servigistics is the leading strategic service management solution provider, offering service parts management, workforce management and pricing solutions that operate together on a single data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty.  Servigistics solutions have been deployed and proven globally by a highly referenceable client base of market-leading companies across industries in high technology, aerospace, automotive, telecommunications, medical equipment, consumer durables, and heavy industrial. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in London and Tokyo and sales and service professionals around the world.  Please contact Servigistics at 1-888-942-8623 or +1-770-565-2340, via e-mail at info@servigistics.com or at www.servigistics.com.

# # #

CONTACT:

Servigistics

Shannon Rentner

Senior Manager, Public Relations

+1 770-565-2340

srentner@servigistics.com