2007 Releases
October 09, 2007
Servigistics Expands Strategic Service Management Solution by Integrating People, Parts, Mobility, Real-Time Alerts, Google Earth and Google Maps
Newly Integrated Service Workforce Management solution increases service profitability, enhances customer loyalty, reduces operating costs, and integrates responsible environmental practices into daily field services operations
ATLANTA – October 9, 2007– Servigistics, the leading strategic service management solution provider, today released its enhanced Service Workforce Management solution, part of the award-winning Servigistics solution portfolio. The current release combines Command Center, service workforce planning, technician scheduling, dispatch and route optimization, mobility, advanced mapping and traffic technologies, and service parts planning, forecasting and pricing in a single application.
Servigistics Service Workforce Management is the only solution to offer the following integrated features on a single platform:
• Complete Service Resource Optimization – Servigistics Scheduler and Dispatcher combined with Workforce Planner and Parts Locator enable a service organization to meet customer commitments more reliably and profitably through the pro-active and efficient management of field technicians and service parts.
• Mobile Work Order and Parts Deployment – Servigistics Mobility and Parts Locator synchronizes, assigns and arranges delivery of necessary parts during technician scheduling and dispatch to maximize first-time call resolution rates. Technicians can manage trunk stock inventory using a mobile device and the service organization has greater visibility into global trunk stock.
• Global Visibility and Resolution Management – Servigistics Command Center transforms the service operation from being reactive to proactive through the real-time monitoring of work exceptions and the immediate delivery of information on the root cause of issues, enabling service personnel deliver service more quickly and efficiently.
• Traffic Intelligence and Monitoring – Scheduling and Routing, integrated with Google Maps, Google Earth, and traffic intelligence data sources, provide service organizations with predictive and real-time traffic conditions and alerts to create optimal route maps and schedules.
“Original equipment manufacturers (OEMs) and independent service organizations (ISOs) that are committed to strategic service management – running service as a profitable line of business – are broadening their processes and technology deployments to encompass both technician and service parts planning and provisioning,” said Amit Jain, Research Director, AberdeenGroup. “Those companies that closely integrate people and parts in their service processes are nearly four times more likely to support asset uptimes of greater than 95% percent. In addition, companies that continue to ignore the core principles of Strategic Service Management will in the next five to seven years not only forfeit significant growth opportunities, but may increasingly become irrelevant in the marketplace.”
“Strategic Service Management is about tying together parts, people, technology, and visibility under one roof, with unified leadership in the company to drive growth and bring service to the forefront of your company,” said Steve Simpson, Senior Director of Supply Chain Management, Sun MicroSystems.
“While product-based margins diminish in maturing industries, service margins remain very healthy,” said Gary Brooks, EVP, Marketing and Alliances, Servigistics. “This is resulting in increased demand for integrated Strategic Service Management solutions specifically designed to add value to existing ERP systems and address service planning and operations issues. Servigistics provides the only comprehensive Strategic Service Management solution that combines Command Center visibility, service parts and workforce planning, technician scheduling, dispatch and route optimization, mobility, advanced mapping and traffic technologies, and pricing management and optimization in a single application.”
A recent Aberdeen Group benchmark study titled, “Strategic Service Management,” reports that the success of the approach depends on effective collaboration across functions, enterprise-wide decision support and an underlying integrated technology infrastructure to support the business processes. In fact, such strategic initiatives have yielded such gains as 17% improvement in SLA compliance, 16% increase in service revenues, and 14% higher customer retention and service profits. View the report at http://www.servigistics.com/resource_center/white_papers/whitepaper19.html.
About Servigistics
Servigistics is the leading strategic service management solution provider, offering service parts management, workforce management and pricing solutions that operate together on a single data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics solutions have been deployed and proven globally by a highly referenceable client base of market-leading companies across industries in high technology, aerospace, automotive, telecommunications, medical equipment, consumer durables, and heavy industrial. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the U.K. and Japan and sales and service professionals around the world.
For further information visit www.servigistics.com
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Servigistics
Shannon Rentner
+1 404-428-4821
