ATLANTA– April 21, 2008 – Servigistics, the leading provider of strategic service management solutions, today announced that the Servigistics EXCHANGE 2008 will be held April 27-30, 2008 in Dallas, Texas. EXCHANGE 2008, the company’s seventh annual client conference, will provide interactive panels, speaker forums, a solutions zone and networking opportunities for service executives and professionals from around the world to share ideas and insights related to the increasingly strategic value associated with post-sale service.

The three-day conference, focused on generating profit from strategic service management, will include tracks on service strategy, workforce management, service price management, service parts management and service knowledge management. The event will be kicked off with a keynote address delivered by Erik Olson, Executive Partner, Accenture, who will share his perspective on “Service 2.0: The Next Generation.”

Participants, including thought leaders from global companies such as Avaya, AGCO, Rolls-Royce, CNH, ATR, Diebold, EMC, Eurocopter, Embraer, Paccar, Juniper Networks, Toshiba, Konica Minolta, Blue Coat Systems, Unisys, USPS, Web Service Company and Sun Microsystems, will participate in panels, workshops and collaborative forums. Attendees will exchange best practice ideas and discuss how they are transforming their service businesses to foster customer satisfaction, drive competitive differentiation, and increase profitability.

Additionally, Servigistics will present its third annual “Service Excellence Awards” to clients exemplifying outstanding achievement in post-sale service.

“The quality of post-sale service delivery has a direct effect on customer satisfaction and loyalty, which makes it a significant competitive differentiator,” said Lance Johnson, Global Materials Manager, Sun Microsystems. “EXCHANGE 2008 provides us with the opportunity to learn how other Servigistics clients use strategic service management solutions to transform their service businesses from cost centers to profit centers.”  

“Delivering excellent service is vital to a company’s revenue stream during difficult economic times because of its potential to be a growth engine when original equipment orders are on the decline,” said Eric Hinkle, CEO, Servigistics. “Servigistics EXCHANGE provides an open, interactive forum for our clients to gain valuable insights into how to more strategically manage service operations.”

About Servigistics

Servigistics is the leading strategic service management solution provider, offering service parts management, workforce management and pricing solutions that operate together on a single data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty.  Servigistics solutions have been deployed and proven globally by a 100% referenceable client base of market-leading companies across industries in high technology, aerospace, automotive, telecommunications, medical equipment, consumer durables, and heavy industrial. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in London and Tokyo and sales and service professionals around the world.  Please contact Servigistics at 1-888-942-8623 or +1-770-565-2340, via e-mail at info@servigistics.com or at www.servigistics.com.

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CONTACT:

Servigistics

Shannon Rentner

Senior Manager, Public Relations

+1 770-565-2340

srentner@servigistics.com