Featured Resources

AberdeenGroup: Strategic Service Management: AberdeenGroup research reveals that best-in-class SSM companies derive 75% higher revenue and 111% higher profits from their service operations than other companies.; Download the Report

AberdeenGroup: The Convergence of People and Parts in the Service Chain: Benchmarking the Alignment of Service Labor and Inventory Management; Download a Podcast of the Report

Service Management Report: Read the latest edition of our quarterly published e-newsletter for the service executive.; Click here for the Spring 2008 Edition

Client Spotlight

"During the first three months following our implementation we recognized $3 million through part repair avoidance."
Jeff Gardner, Avaya

Service Management Report

Service Management Report is a quarterly published e-newsletter containing relevant service industry related news and interviews. To start receiving this newsletter, please contact Shannon Rentner.

Current Issue
Volume 4, Spring 2008

Archives
Volume 1, Spring 2007
Volume 2, Fall 2007
Volume 3, Winter 2008