Impact of Globalization on the Service Supply Chain
Recent research investigates the impact that globalization is having on the service supply chain, specifically with respect to the change in management styles required in order to deliver a cost-effective yet customer satisfying service experience.
Best-in-class companies with respect to successful global service supply chains have reported
- 39% profitability as a percent of service revenue
- 4.2 out of 5 customer retention performance
- 88% overall workforce utilization
- 50% two year SLA compliance improvement
- 43% two year asset uptime improvement.
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