White Papers
AberdeenGroup: The Convergence of People and Parts in the Service Chain
Benchmarking the Alignment of Service Labor and Inventory Management
Maximizing Profitability with Optimized Service Parts Pricing: A Benchmark Study
Aberdeen research indicates that a key determinant of a company’s ability to capitalize on the post-sales revenue and profitability opportunity is its approach to service parts pricing
Strategic Service Management:
Whitepaper depicting how a strategic service mangement solution can increase profitability, revenue, and customer loyalty.
AberdeenGroup: The Convergence of People and Parts in the Service Chain
Benchmarking the Alignment of Service Labor and Inventory Management
Maximizing Profitability with Optimized Service Parts Pricing: A Benchmark Study
Aberdeen research indicates that a key determinant of a company’s ability to capitalize on the post-sales revenue and profitability opportunity is its approach to service parts pricing
Strategic Service Management:
Whitepaper depicting how a strategic service mangement solution can increase profitability, revenue, and customer loyalty.
Impact of Globalization on the Service Supply Chain
Service Parts Networks: Eight Strategies for Success
Best Practices in Reverse Logistics
Capabilities for Aerospace and Defense
Best Practices in Spare Parts Fulfillment
Advancing the MRO Military Enterprise
Optimizing the Service Supply Chain
Best Practices in Reverse Logistics
Hitting the Target in Performance-Based Logistics
The Extended Warehouse Benchmark Report
Service Parts Management Whitepaper
Servigistics whitepaper examining how leading companies have used superior service parts management as a strategic weapon.
AberdeenGroup Report - Service Parts Management
AberdeenGroup whitepaper benchmarking study for the service parts management industry which quantifies the revenue, performance, and profit opportunity inherent in service parts.
AberdeenGroup Field Service Benchmarking
Whitepaper quantifies the tangible business benefits inherent in improved field service management strategies and procedures
Service Parts Pricing – The Hidden Profit Lever
This whitepaper describes how companies that implement service parts price optimization typically achieve increases in gross profit from 10% to 20%
Maximizing Profitability with Optimized Service Parts Pricing: A Benchmark Study
Aberdeen research indicates that a key determinant of a company’s ability to capitalize on the post-sales revenue and profitability opportunity is its approach to service parts pricing
Service Parts Management Solution Selection Report
AberdeenGroup examined the criteria and approaches used by enterprises with top performing service parts management operations and solution deployments
The Emergence of the "Chief Service Officer"
AberdeenGroup recommends for companies of all maturity levels to consider the following as potential building blocks of a strategic service organization starting with a Chief Service Officer.
Supply Chain Viewpoint Pricing Parts for Profit
Accenture report depicting how proper pricing is one of the most powerful ways a company can improve its performance.
AberdeenGroup Industry Traction Report
AberdeenGroup report looking at the solutions available in the Strategic Service Management Industry
AberdeenGroup: The Convergence of People and Parts in the Service Chain
Benchmarking the Alignment of Service Labor and Inventory Management
AberdeenGroup’s Service as a Profit Center: The CFO’s View
An AberdeenGroup whitepaper benchmarking financial executives’ visibility of the service financial value chain
The Forrester Wave™
Service parts optimization report from Q4 2006
AMR Report: Service Lifecycle Management
A report examining the approaches and technologies available to build sustainable competitive advantage for services.
Strategic Service Management:
Whitepaper depicting how a strategic service mangement solution can increase profitability, revenue, and customer loyalty.
Scheduling and Routing: Service on Time, All the Time
Field Service Scheduling and Routing Optimization Whitepaper
Strategic Service Management: Moving Beyond the Tactics
This paper demonstrates how companies can adopt, integrate and reap the benefits from proven success-focused SSM initiatives.
Impact of Globalization on the Service Supply Chain
Service Industry Seeks Technology to Better Manage Knowledge Management
Despite Economic Slowdown, Service Sector Eager for Parts Management Solutions
Service Industry Seeks Technology to Better Manage Knowledge Management
2009 Supply Chain Software Market Outlook: Tough Economy Limits Growth, but It's There
Service Lifecycle Management (SLM) Realized
AberdeenGroup examined the criteria and approaches used by enterprises with top performing service parts management operations and solution deployments
