AMR Report: Service Lifecycle Management
The Approaches and Technologies to Build Sustainable Competitive Advantage for Services.
This report reviews approaches and technologies to build sustainable competitive advantage for services.
The Bottom Line: To regain 50% to 70% in lost service revenue, businesses must start with product and customer knowledge as the foundation to a Service Lifecycle Management strategy. This report summarizes the finding from research of over 125 companies in Aerospace and Defense (A&D), High-Tech, Automotive, and other industries that have significant service parts businesses.
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