AberdeenGroup: The Convergence of People and Parts in the Service Chain
Benchmarking the Alignment of Service Labor and Inventory Management
The first point of intersection between the planning and provisioning of service parts and field technicians is at the customer. An all-too-common problem arises when the required parts and technicians do not meet at the customer simultaneously or at least in appropriate succession. As such, 82% of polled companies said that combining the planning and provisioning of field technicians and service parts under a strategic service management approach is very or extremely important to their company’s overall performance. In this benchmarking report AberdeenGroup will explore how companies passing up opportunities to drive more service revenues, bolster profitability, shore up customer relationships, and edge competitors through combining their field technician and parts technology.
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