Some of the key findings include:

• 94% of best-in-class companies have reported an increase in service-driven profits over the last two years. For these companies, 31% of overall profits are derived from post-sales service, on average.
• Best-in-class companies were most likely to see increases in service-driven revenues and operating cash flows over the last two years while seeing decreases in service parts inventory, days sales outstanding and service-related costs over that same time period.
• Industrial manufacturing companies lead the push toward an integrated profitcentric service chain strategy, and edged out all other sectors with average service- driven profits at 23%.