This paper is intended as a guide for executives interested in understanding how industry leaders have used superior Service Parts Management as a strategic weapon. The paper details the issues and challenges impacting most service parts operations and provide constructive guidance on how to overcome these challenges through implementation of an advanced Service Parts Management solution.

Today's capital markets demand rapid improvements to companies' top and bottom lines. That's why leading, global companies like Agfa, Dell, Toshiba, EMC, Cray, Axcelis, Subaru and IKON Office Products have identified Service Parts Management as an untapped opportunity to improve after-sale service and drive immediate results to the top and bottom lines:

• Improving parts availability by 10 to 20%
• Reducing inventory cost by 20 to 60%
• Increasing service revenue by 20 to 40%
• Increasing productivity by 300%
• Improving customer loyalty by 10 to 15%

By focusing on what most companies are ignoring, these global leaders are driving customer loyalty and profitability to new levels while gaining significant competitive advantages.

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