Solutions Overview
Servigistics Service Lifecycle Management Overview
Servigistics is the recognized leader in Service Lifecycle Management Solutions because our award winning software has been designed to exclusively focus on solving complex service business problems - not general ledger, supply chain or low value tactical problems. Servigistics integrated solutions were built from the ground-up to enable companies to mitigate the risk associated with delivering on the service commitments they’ve made to their customers. By combining our award-winning software solutions with unprecedented domain knowledge, proven integration capabilities and global operations, we’ve enabled a growing list of Global 1000 clients to rapidly transform their service operations and recognize quantifiable business value in the form of improved profits, competitive differentiation and customer loyalty.
The Servigistics software solutions are the only comprehensive Service Lifecycle Management solutions that deliver value across the extended service network, including service parts, service workforce and service pricing management. Servigistics delivers integrated software that enables the effective collaboration across functions, new decision-making capabilities and processes that are required to truly use post-sale service as a strategic growth driver.
Clients from diverse service-focused industries have achieved unprecedented results using the Servigistics solution.
Servigistics award winning solutions leverage a scalable, flexible, Web-native, global architecture, and common data model that has been specifically designed to enable companies to drive profitable growth and improve corporate performance by:
- Reducing investment in inventory to deliver cash back into the business.
- Streamlining service operations to drive reduction in overhead and ongoing operating costs.
- Effectively pricing service parts and service contracts to improve profitability and deliver more reliable revenue streams.
- Improving part availability and customer satisfaction, recapturing incremental revenue from lost sales and asset down-time.
Elements of the Servigistics solution can be implemented individually to address a specific service challenge, or combined to provide a comprehensive infrastructure to deliver value across the entire service network.
The Servigistics offering includes:
- Servigistics Parts Management
- Servigistics Pricing Management
- Servigistics Service Workforce Management
- Servigistics Service Knowledge Management
- Servigistics Command Center
- Servigistics Insight Solution
- Servigistics Returns and Repair
- Servigistics Trade
- Servigistics Webship
- Servigistics Warehouse Management (WMX)
The results you can achieve by implementing the Servigistics solution include:
- Improved gross profit 5-15%
- Increased service and parts revenue 5-15%
- Improved parts availability 10-20%
- Reduced parts inventory 20-60%
- Increased productivity 50-100%
Call us today at +1 888.942.8623 to talk to one of our service consultants and understand how the Servigistics solutions are different and learn how we consistently deliver beyond our clients’ expectations.
