Servigistics Field Service Management
Planning, Scheduling and Optimizing your Workforce
Field service organizations must be proactive and flexible to be competitive and deliver best-in-class service to customers. Being able to handle constant change is key to preventing the tradeoff of large-scale projects for urgent, break-fix tasks, all while trying to deliver reliable routine maintenance. It is critical for businesses to integrate key resources, including technicians, tools, inventory, and knowledge.
Servigistics' Field Service Management solution allows companies to plan, monitor, dispatch and optimally route field service technicians and vehicles. Ensuring delivery above
and beyond service level commitments, field service solutions must be built from the ground up-integrating complex logistics, prioritization, and monitoring of field service operations - to focus on all commitments guaranteed to customers.
Solution Tools Include:
Service Command Center: Whether local or global visibility is required, Servigistics' Command Center provides real-time visibility and monitoring of the entire service operation. The use of detailed metrics, analytics, and real-time alerting allow for on-the-spot review of services rendered.
Mobility: Servigistics' Mobility tool empowers the call center, branch, and service operations personnel with heightened visibility and control into the daily activities
of the field, thus allowing important business decisions to be made in real-time. Deployable on any compatible WindowsTM, Blackberry TM, AndroidTM, and PalmTM hand-held devices allow for real-time visibility, tracking, and optimization of field technicians.
Part Locator: Whether your part network is complex or simple, Servigistics' Part Locator discerns part availability and directly integrates with field dispatch, which is critical in improving first-time fix rates and reducing service exceptions.
Scheduler and Dispatcher: Enhance field delivery by ensuring that the technician with the correct part, skill set, and availability is scheduled to the customer at the right time.
Customer Status Tracker: Provides self-service and visibility of ticket status for customers and company sales representatives. Reduce overhead in the service organization while simultaneously increasing customer satisfaction by giving the customer more visibility into the delivery of their service.
Improve Your Field Service Management Today
To learn more about the unprecedented value Servigistics has delivered to its increasing list of leading clients visit client case studies and client videos. Or, if you want to mitigate the risk associated with meeting your customer commitments, call Servigistics at +1 888.942.8623 to speak with one of our service consultants.
