To respond to increasing demands from the C-suite for revenue and profit contribution, service leaders at manufacturing firms need a single point of command. Countless, interdependent factors in the service lifecycle can put a Service Level Agreement (SLA) commitment at risk, followed quickly by unhappy customers, missed revenue opportunities, reduced profit margins and opportunities for competitors. The solution? Servigistics’ Service Command Center.
With the Service Command Center solution, companies can view the status of all service calls on a single screen and balance SLAs with available technicians, service part delivery and inventory options to ensure customer commitments are met. When a service call is in jeopardy of not being met, the Service Command Center proactively identifies the logjam and generates real-time alerts based on defined business rules to expedite the investigation and resolution.
The Service Command Center also enables historical and dynamic service performance monitoring across an array of service metrics and key performance indicators (KPIs) to allow the continuous monitoring of service calls and customer commitments.
The system measures Key Performance Indicators such as percent on time arrival, travel time, missed SLA commitments by reason, and on time parts arrival metrics. Performance Analysis also includes trend analysis, root cause analysis and other analytical tools to monitor, adjust and improve service delivery.
Contact us and learn why leading companies partner with Servigistics to deliver significant value in areas such as:
- SLA Compliance
- Overall service profitability
- Total service revenue contribution
