Field service organizations are tasked with the challenge to effectively organize, schedule and dispatch their field service operations for both break fix and project based service events. Resource demand ranges from small (repair a malfunctioning unit) to large (roll out an upgrade of equipment to multiple sites with multiple project owners) service order projects that require proactive management. Effective workforce management is critical for businesses to integrate key resources, including employee and partner technicians, tools, inventory and knowledge.
Servigistics' Field Service software combines break-fix and project based scheduling capabilities in one integrated solution. Field Service gives organizations the ability to identify dependencies between tasks with project templates that facilitate fast and easy setup, while considering real-time part availability and technician reallocation based upon skills, location and part pick-up and drop-off logistics. The solutions’ well-defined workflows and integrated mobility further help clients deliver above and beyond service level commitments, combining complex logistics, prioritization and monitoring of field service operations.
Contact us to learn why leading companies in the industrial equipment, motor vehicles, high tech, medical and scientific equipment, consumer electronics and appliances, aerospace and defense (A&D), and utilities industries continue to partner with Servigistics for workforce management solutions to realize returns such as:
- Ability to allocate technical and partner resources to break-fix and project-based service jobs
- Field Service Technician Productivity – Up to 25% increase in field engineer jobs
- Tech-to-Dispatcher Ratio – up to 80% increase
- Dispatch Avoidance – up to 50% increase in rate through better diagnosis
- First Time Fix Rate – up to 20% increase with skills/parts alignment