Servigistics’ Remote Service solution enables durable goods manufacturers to remotely monitor and service their products deployed in the field. This advanced software solution allows OEMs and their service network partners to monitor machine performance indicators without being on site, helping to reduce service delivery costs, generate new service revenue streams and improve the customer experience. With Remote Service, service organizations are able to automate repetitive tasks related to the discovery, diagnosis and resolution of technical problems. The solution is also used for preventative maintenance to ensure optimal system performance, while providing valuable product usage analytics.
This solution has been designed specifically for post-sales service organizations and does not require in-depth IT knowledge or programming experience to create rules. For the equipment owner/operator, the system emulates the behavior of a support expert through the “Virtual Support Engineer™” – a light-weight Java application. The architecture is secure by design and agent-less. This unique feature adds to the ease of use and reduces the amount of time needed to configure and deploy the solution.
Contact us and learn how leading companies in industrial automation, telecommunication, medical equipment, healthcare, heavy equipment and transportation realize significant returns by leveraging our Remote Service solution to:
- Reduce support costs
- Increase service revenues
- Improve customer satisfaction
- Gain customer and product insights
- Improve SLA compliance
