Servigistics’ Warranty Management solution enables companies to manage and optimize all warranty activities from the product registration through the end of standard or extended warranty period. With the Warranty Management solution, businesses can achieve more streamlined and automated claims processing, increased supplier recovery, and shorter detection to correction cycles.
In addition to the costs involved in warranty claims and product recalls, warranty issues can result in loss of customer goodwill, damage to the company brand, and loss of repeat business from dissatisfied customers. Warranty coverage by manufacturers signals the quality of the product to the market and warranties can be used to win and retain customers.
A key to reducing warranty costs is to put timely and accurate failure information in the hands of people who can detect emerging issues and take necessary corrective actions. Warranty Management analytics and reporting provides all stakeholders – OEMs, service centers, suppliers and customers – with the tools to identify emerging issues and correct course as needed.
- Better product quality
- Lower warranty costs
- Enhanced customer satisfaction
- Reduced failure-to-fix cycle times
- Faster, better visibility of warranty to suppliers and partners