Strategic Service Management has become a strategic growth driver
Welcome to part one of a five part video series featuring leading industry analysts and service visionaries from AberdeenGroup, Accenture, AMR Research, IBM, Sun Microsystems, Juniper Networks, Chainlink Research, Rolls-Royce and igniteService. These well known service industry leaders will share their thoughts and insights on how post-sale service is becoming increasingly strategic to profits, competitive differentiation and customer loyalty. Enjoy.
Part 1:
AMR: View Streaming Video - Bruce Richardson, VP Research, AMR Research
Sun: View Streaming Video - Steve Simpson, Senior Director, Sun Microsystems
Part 2:
AberdeenGroup: View Streaming Video - Steve Roth, Former VP, AberdeenGroup
Juniper Networks: View Streaming Video - Steve Blaz, VP of Global Service Operations
Part 3:
Chainlink Research: View Streaming Video - Ann Grackin
igniteService: View Streaming Video - Michael Isreal, Founder
Rolls-Royce: View Streaming Video - David Frazer, AE Aftermarket Director