The Perfect Storm: Dwindling Profits and Increasing Customer Demands
Service executives charged with driving cost efficiencies and increasing profitability from post-sale service have recently been caught in a perfect storm of escalating costs, dwindling profit margins on manufactured goods and increasing customer demand for better service. Because the service market has lacked a comprehensive service-specific technology solution, service executives have been forced to either piece together a set of less-than-optimal point solutions to manage service functions, or try to coax additional functionality from ERP solutions not designed to handle the specialized post-sale service processes. Both approaches have come up short in delivering on the promise of world-class service
A Complete Service Lifecycle Solution Is Finally Available
To address these issues, and help organizations turn service challenges into increased revenue, profit and competitive differentiation, Marlin Equity Partners has merged industry leaders Servigistics and Click Commerce's Service Network Solutions (SNS) division. The newly formed company will operate under the Servigistics name and deliver the industry's broadest and deepest solution suite specifically designed to solve complex Service Lifecycle Management (SLM) business problems. This merger accelerates a common vision of enabling global service excellence by integrating highly complementary solution sets, leveraging the industry's deepest service domain expertise, and serving the industry's largest and most impressive client base.
With the current state of sub-optimized post-sale service processes, the significant revenue and profit potential possible from SLM, and a proven solution specifically designed to manage all aspects of the post-sale service process, service may well be the low-hanging fruit to drive corporate profits during the economic recovery - and beyond.
As Henry Ford once said, "Service is more important than profit. Profit is not the goal but the result of service." By applying modern technologies to such basic fundamentals, executives have a viable opportunity execute a service-led growth strategy to achieve the service revenue, profits and customer retention gains that were previously so difficult to attain. As a company perfectly positioned to deliver on the promise of world-class post-sale service with a specialized solution and an exclusive focus, Servigistics offers asset-intensive organizations a complete automation solution that makes effective Service Lifecycle Management a reality.
Call us today at +1 888.942.8623 to talk to one of our service consultants and understand how Service Life Cycle Management can improve your service business.
