The market applauds the merger of Servigistics and Click Commerce SNS
Both Servigistics and Click Commerce SNS clients, partner and employees, as well as leading industry analyst are applauding the merger of these two market leaders. Why is everyone so excited about this merger? Because prior to these two leaders coming together, the service market lacked a single, comprehensive solution specifically designed to meet complex SLM business needs. Servigistics and Click Commerce SNS together will deliver the long-awaited total solution specifically designed to manage all aspects of the post-sale service process. Now executives have a viable opportunity to execute a service-led growth strategy to achieve the service revenue, profits and customer retention gains that were previously so difficult to attain.
"For more than a decade, aerospace and defense organizations have experienced tremendous inefficiencies and rising costs, bolting together multiple point solutions to plan, optimize and execute programs in their extended service chain. With this announcement, Servigistics and Click Commerce SNS have taken the first step in making a single platform approach to service lifecycle management a reality." Danny Hale, deputy of the business operations division, Air Logistics Center, United States Coast Guard
"This announcement has profound implications for the service parts planning (SPP) market, where both companies got their start, along with the broader service lifecycle management (SLM) market." Will McNeill, AMR Research, July 2009
"Servigistics and Click Commerce SNS's technology and commitment to the service business will allow them to bring this newly integrated organization up-to-speed quickly. As a long term customer, we are confident the combined company will be an even more competent and dependable solution provider for our industry." Norbert Nusterer, Executive Director - New and Recon Parts Business, Cummins Inc.
"The combination of Click Commerce SNS and Servigistics brings together the pioneer in service parts planning with the leader in strategic service management. This pairing also brings strong vertical expertise. Click Commerce SNS dominated aerospace and defense, while Servigistics owned high tech. Together the two will be a strong force in the emerging opportunities in life sciences, consumer goods, retail and logistics." Bruce Richardson, chief research officer at AMR Research
"The combined company will have approximately 240 customers, making it one of the largest if not the largest SLM vendors in terms of number of customers." Will McNeill, AMR Research, July 2009
"This merger gives the combined entity a chance to dominate in its core verticals of A&D, automotive, high-tech, industrial, and medical device, as well as break service wide open into more consumer-facing industries (e.g., retail, home services, etc)." Will McNeill, AMR Research, July 2009
"Regarding the SLM market, this merger creates a large, financially solid software vendor offering a broad suite of applications. The company has the potential to be the defacto choice in SLM with other best of breeds filling in the gaps." Will McNeill, AMR Research, July 2009
"Servigistics and Click Commerce SNS have both been dedicated to developing service-focused solutions for more than forty years combined. With the merger of these market leaders, third party service providers will benefit from a combined solution and deep industry expertise." Hartmut Liebel, President, Jabil Global Services.
